General

Where is my Preorder?
Probably on hold! Our project timeline can be found here, and we update it weekly. Or, you can check the Bandcamp page of whatever item you ordered for an u...
Fri, 22 Feb, 2019 at 5:24 PM
What is your returns and cancellations policy?
Right now, we have a no refunds, returns, or cancellations policy (except where prohibited or voided).  We are a small, indie record label, and we represent...
Thu, 21 Feb, 2019 at 7:15 PM
Will you ever re-release a product?
That depends on a lot of factors, such as artist preference, and whether or not enough people ask for it. Some things we make are exclusive- variants and Ki...
Thu, 21 Feb, 2019 at 7:16 PM
I ordered something months ago and haven’t received it. Where is my order?
Yikes! Good question. If it was a pre-order, it may be that your item hasn’t been released yet. Check the Project Timeline page for the most up-to-date info...
Fri, 22 Feb, 2019 at 5:25 PM
Will you ever offer a digital sheet music and physical sheet music bundle?
Maybe! Right now, we don’t have any plans to make a bundle of our sheet music, but we will definitely consider doing promotions like that in the future. 
Thu, 21 Feb, 2019 at 7:19 PM
Why did the ship-by date change for my pre-order?
Something probably happened during the manufacturing process. Head over to our Project Timeline page to get up-to-date information about where our projects a...
Fri, 22 Feb, 2019 at 5:27 PM
I want to place a wholesale order.
That’s exciting! Please email support@materiacollective.com and we’ll connect you to our wholesale department.
Fri, 22 Mar, 2019 at 1:53 PM