Yikes! Good question. If it was a pre-order, it may be that your item hasn’t been released yet. Check the Project Timeline page for the most up-to-date information about when your project will ship out.
If you’re order WASN’T a pre-order, then something went wrong- either the package was lost, or there was a glitch in our shipping system. Contact firstname.lastname@example.org or open a ticket and we will find out what happened and make sure you get your product.